We offer application support on Flexcube, Finacle, and surround solutions used by banks.
We follow a well thought out ASAC model to deliver support at both Help Desk (L1) and L2 levels.
- A: Artefacts: We have developed many artefacts to assist consistent deliveries. We have created a repository of commonly occurring issues with diagnosis and solution. This helps in acceleration of support, and also in training new customer support engineers.
- S: Skills: We have a well-orchestrated program for building required skill sets
- A: Administration of the Support process
- C: Controls through periodic analysis of tickets and discussion with stake holders
We have a team of well- trained Support engineers and team leads. We work either directly with banks or on a “managed services” mode through an SI partner.
One of the main challenges for a bank is on managing the support and application to production, of on-going small enhancements. We support banks in testing and rolling out these enhancements